Benefits

With WAVE software, hotel operators can increase employee productivity by making it easier for them to communicate and collaborate using fewer devices: 

Connect together previously incompatible technologies such as two-way radio networks, telephone systems, mobile phones, paging and alarm systems by creating a single homogeneous communications environment.



Reduce the number if personal communications devices each employee needs to interact and collaborate with any other employees, individuals or groups.  

Extend the life of your existing communications systems with no requirement to ‘fork-lift’ upgrade any existing system or device.

Centralize and streamline dispatch operations at the local, city, region or country level.  Consolidated dispatch is easily to achieve, robust and highly cost effective. 

Integrate directly with your enterprise IP telephony and/or unified communications solutions from leading industry vendors
 

 


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Hospitality

Many of the world’s largest and most prestigious hotel and casino brands wrestle daily with a diverse and complex communications infrastructure made up from a multitude of new and older technologies, manufacturers and devices that were never intended or designed to work together.  Modern IP telephony systems, as well their analog predecessors, work perfectly well for quest accommodations and back office staff, but they do not interoperate with two-way radio systems, intercoms and paging systems commonly used to communicate to, and with a highly mobile service, support and security staff.

The challenge for hotel operators is to identify new technology that can improve their operating efficiency and bottom line quickly and measurably, without incurring excessive initial set-up and operating costs.

An Industry under Pressure
The hospitality industry has seen great change in recent years, with occupancy and room rates peaking in 2002 and now falling to an expected all time low in 2009-2010. Stiff competition, price wars and slim profits under the weight of a ballooning supply of rooms is threatening the performance of many of the world’s largest and most successful brands. In prior years, when hotels could support a larger staff, customer service was focused more on human involvement than technology enablement.  Today, new technology and employee operating practices are helping hotels to operate more cost-effectively while maintaining a consistent brand experience for their paying guests.
 
Many hotel employees and outsourced personnel are forced to carry multiple devices in order to operate and collaborate more effectively.

But for many hotels and hospitality chains, this growing awareness of the value of modem, integrated systems has not resulted in significant efforts to take advantage of them as fully as they might. Capital expenditures have been substantially reduced and any remaining budget for IT projects carries an almost immediate demand for a return on investment. Major hardware upgrades to telephony and wireless networks, for example, are shunned because of the high initial cost and a requirement to maintain staff that can operate and maintain them.
 
WAVE Software is the Affordable Solution 
WAVE software technology leverages IP to radically improve on the effectiveness and efficiency of expansive hotel operations by creating a converged, interoperable communication environment that removes the need for employees and suppliers to carry multiple devices. WAVE can extend the reach of existing systems and allow them to interoperable with others, all from a centralized dispatch center that costs less to operate while achieving more.
 
Calm professionalism is the rule for any hotel lobby.  But behind the scenes, many hotels are struggling with ways to improve business performance. WAVE software can help.

In Depth

WAVE can deliver significant improvements in communications reach and effectiveness for hotel and hospitality groups that may operate hundreds or even thousands of properties around the world.  Read WAVE for Hospitality and better understand the business opportunity. Read it

The latest version of WAVE incorporates a new Desktop Communicator and adds native support for radio systems from Motorola and Trident Micro Systems. What's New in WAVE 4.8 provides more detail on these and other compelling enhancements. Learn more

WAVE is the de facto standard for software-enabled communications interoperability. Read How WAVE Works and learn the basics. Learn more

For a lot more detail on WAVE software and how it delivers a robust, secure and highly scalable solution to a broad range of communications issues, read the WAVE Technical Brief. Study it

Communications are mission critical  for any airport or airline operator. Read how WAVE helped modernize the communications infrastructure and transformed business operations at Mumbai International Airport.  Read it

Integrating Two-Way Radio into Your Unified Communications Environment is a report that discusses the gaping hole that two-way radio poses for many Unified Communications deployments.  Read the report